PAID BUT NO SERVICE

Is Vuma *****ing clients money? Ive joined Afrihost on 5 May order was placed with and paid 11 May to Vuma. Now i already have a line and ONT so theres no need for installation, the line just need to be switched on and password given. Today is the 22nd of May and still no connection and come the end off May they will deduct another 530 ZAR. So you paying for services not rendered. With interacting with my ISP ON A DAILY BASIS i came to the crux of the matter Vuma got my adress wrong and stilll has it wrong when checked yesterday. They still have it wrong on their side after sending proof of adress 5 times already. So just thinking are they ignoring AFRIHOST or are they robbing the client by not resolving such a simple problem. Because i see the same problem here on Hellopeter and what does ICASA have to say about this?