PAID AND NO SERVICE PROVIDED

I had paid for Fiber connection on 1 June 2025 today marks the 17th day of the same month and still no connection, I have been taken from pillar to post I have been promised call back from a Manager till date nothing has happened. I have been in contact with an agent on WhatsApp called Noma she just bluntly told me that I must contact their WhatsApp line and request to speak to a manager when I told her multiple times that their WhatsApp line is never attended to you will get a response days later and they do not have a direct line to report complaints or issues like these. Its almost a full 3 weeks now and no assistance or response and no sense of urgency I have family working from home and I have kids that need to connect and do homework online. what is the point of paying for fibre when you don't get service and the company that took the money has no care in the world deducted from my account on the 1st day of the month and still no connectivity this is unacceptable why must I have fiber if I'm gonna keep loading data to hotspot. I want to cancel the service and move to someone better with a better customer service cause I will not stand for this. This is the worst experience ever I would never recommend this service to anyone or anyone close to me