Paid after 8 days no Router, worse service ever

I took a Wifi with Vumatel on the 01 November I gave the agent who assisted me my address where i stay. He informed me that they have 2 active lines on the promises already. I told him that i just move in and that i am renting. He said that a technician will come out and do the installation because they have a technician in the area that i stay. after 2 days a tech came out and said that there is already a line but its for the second house on the premises. They will send another tech to come and do the installation for the second house which is mine. On Sunday the 05/11 the second tech came and said the same story that someone else will come and do the installation, but he is not sure when. When i called Vumatel on Monday the agents said to me i cant speak to the manager because they are working from home she will take my details and have someone call me back in 30 minutes. After 4 hours i called back the lady said she will transfer me then dropped the call after i explain my story. I then went on the whatapp chat Webafrica +***0 that they have explained my store again to a few people to mention a few from the chat: Bakang M,Thaaqib J, Raeez W and Lauren -Lee but they my issue is not fixed. Lauren Lee told me that she can see that the payment I made was for the house which already had a fibre router installed but the account number Vuma gave to me to make the payment. She will request that Vuma cancel this order as it is incorrect. Vuma will send out a team to review the premise and determine if a line can be installed to the house where I am situated. Today is Wednesday still no call back or any response from Vumatel when i send them a message on their whatsapp group requesting for an update this is their response. Thank you for your valuable feedback, it is important to us and I'll make sure it gets sent through to our management team. VUMATEL is the worse i have never ever experience such bad service. Where is the value for my money it's been 8 days that and still no ROUTER