Paid a premium but I do not have access to wifi

Since I've paid SDVA on the 27th August I do not have access to wifi.. Kaylin told me he/she was assisting me to connect and I must wait for activation key, after that he left the chat with no assistance.. Boitumelo came in and told me my payment does not reflect.. I've sent proof of payment she said payment does not reflect.. I've provided order numbers.. Serial number.. All the information required but no one is assisting me.. Vumatel consult told me to wait 14 working days for installation, I want my money back this is unacceptable Vumatel SDVA you don't even have a number to contact you on. Please be careful SDVA will take your money and not assist you with any issues you have. they will keep escalating your query but they never provide feedback. Turn around time to respond is 24 hours but every time you get a consultant on the line you need to explain your issue from the beginning