Over Promise Under Deliver

I have been a customer of Vuma since their inception. Only reason I haven’t left is because they have monopolized the area in which I live. From the evening of 09/10 my fibre has been down. Made a query to Vuma as to what the problem was. Indicated they would get someone to me within 48 hours. As of this email still no joy. Having been contacted by Vuma saying that a technician would assist me - I drive home to meet him. No show. Speak to a call Centre agent in support. Karabo. Puts the phone down after trying to sell me a story based on fabricated information of he claims he can only provide based on what he knows. Indicates technicians are at my exchange repairing and will arrive at my place soon. I’m standing at the so called exchange and he has no idea which area I’m referring to. Moral of the story. Monopolies destroy what should be healthy competition based on companies who are willing to supply a service.