Over promise cant deliver

I registered with another provider , but due to no service or feedback i changed to vumatel, vumatel got back to me and arranged a installation for last week friday 27th October 2017 I was very happy and excited The staff that came to install the fibre did a great job i was so impressed , he mentioned that the need to genarate a number for my fibre this will be done throught out the day I will be notified , i did not receive any notification so i left it and called Vumatel on Saturday the 28th of October 2017 They said all is good and gave me the number - dont know why i was not informed ! I emailed my isp the number and got a reply back to say the service is not available yet he can not do anything I called vumatel again explained to them then i was told that is the incorrect number and the wrong address was loaded and gave me a new number I then i emailed the isp but have not received any response yet 4 phone calls to vumatel yesterday and still no feed back This morning 29th October 2017 i logged in to the profile the number changed again and no address loaded So i called Vumatel the consultant told me the line was not correctly patched and a fault needs to be logged But someone will only attend to this tomorrow 30th of October 2017 as they do not work on sundays What i dont understand is : why was i not told this on fryday and no feedback Why must i call vumatel the whole time for feedback and updates as a new client It says on your quick start guide : most service providers will approve the order immediately & your service will start within a few minutes Due to this its not minutes , its not hours, its days I am not very happy with the service !