Over 7 days in, still cannot activate their own fibre line

Item: Vumatel
Rating: 1
Author: James T

I phone every day - a customer service agent "captures a note" on my ticket. I email every other day - there are no replies. It is impossible to make Vumatel activate my service. This is an important part of what you sell guys - the fibre line running into my house is less useful to me if it doesn't transmit data. I didn't order it for aesthetic reasons. It's not part of what I'm doing in the garden for Christmas.

My request is four words long.

Please. Activate. My. Connection.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

24 Nov 2017, 15:19

Good day James

Thanks for taking my call.

As per our telephone conversation, I will contact the maintenance team so that a technician can be sent to your home to fix the line, then we can configure.

Kind regards,

The VUMA Team

Vumatel's reply24 Nov 2017, 15:19

Official

Good day James

Thanks for taking my call.

As per our telephone conversation, I will contact the maintenance team so that a technician can be sent to your home to fix the line, then we can configure.

Kind regards,

The VUMA Team

James T's updateReviewer Update

27 Nov 2017, 15:34

The connection has been activated. There was a fault on one of their lines along a nearby road. The activation process needs work. If you see you are not getting data from a newly installed house within, say, 2 days then an alarm should go off and communication with the customer needs to happen.

James T's update27 Nov 2017, 15:34

Reviewer Update