OUTSTANDING SERVICE FROM GRACE AT VUMATEL

I app**** for a fibre line in my unit from Fibrehoods/Vumatel. The line was installed on the Thursday morning and I was told that it would be configured by Fiday morning and the ISP would then come and install the model and set the fibre line up. I treid the whole of Friday to get the through to either fibrhoods or Vumatel call centre and they either do not answe and if you are lucky and they answer then they take your details and say that they will phone you back and never do. On Moday afternoon I decided to contact head office to escalate the problem. I asked to speak to the technical director and was put through to Grace. I explained the problem to her and she advised that she would investigate the problem and get back to me. When I told her that I had heard that story before she gave me her cell number so that if I did not hear from her I could contact her. True to her word she did phone me back to advise that there was a problem and they would be sending an technician to my unit to check it out. The technician duly arrived on Tuesday but could not sort the problem out. I phoned Grace again on Wednesday and advised that the problem had not been resolved . She advised that she would investigate and get back to me. She phoned me on Wednesday around 17:00 to confirm my details and said she would be in touch with me again. She phoned at about 17:15 and with the help of a technician, who I could hear in the background, sorted out my problem and the following Monday the ISP sent the technician and completed the installation and at long last I was up and running. If it was not for Grace's perseverance and assisstance I believe that I would still be battling.