Ordered and Paid. No response in over a week. This is theft!

I ordered and paid for a fibre-to-home contract on the Vumatel website more than a week ago. I am yet to recieve a single communication from them regarding my purchase or activation process.

I've called numerous times only to wait on hold for over an hour, wasting hundreds in airtime, and have recieved zero response to the multiple emails I have sent over the last week.

I'm still on the phone right now trying to get hold of a human being that can tell me what the hell is happening with my order.

This is abysmal service and I would never reccommend Vumatel to anyone.