Order not validated after 3 weeks

I've ordered a fibre installation on the 2nd of October 2017.

I've been waiting patiently for the guys to contact me and I have received about 2 phone calls with the guys from Vumatel telling me that someone will contact me to do the installation.

This week I decided to start enquiring about what the status is of my order, it turns out that they haven't even done the validation of my order yet.

I insisted to be put through to someone that can validate the order as this is a 2min step in the process, but they can't put me on the line with someone that can do that...

So now I am once again waiting to see if someone will action my order.