CC
Charl C

1 reviews | Active since Dec 2011

22 Nov 2016, 16:27

Order Ignored

<p>I placed an order for fibre installation on 28 October, which I am wlling to pay over R1000 for.</p> <p> </p> <p>I have since made contact with Vuma about 5 times, once directly and the rest via the Service Provider. They have repeatedly ignored my request for an update. They have done absolutely nothing for almost a month and are not even able to commit to a phone call.</p> <p> </p> <p>I was excited that there was finally some competition to Telkom, but today I find myself wishing I had Telkom customer service... THAT'S SAYING SOMETHING!</p> <p> </p> <p>The service has been shocking, or more accurately, non-existant.</p> <p> </p> <p>Shocking!</p> <p> </p>

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Replies (1)
Vumatel
Vumatel's reply22 Nov 2016, 16:36
Official

Good day Charl,

We apologise for any inconvenience caused and the experience thus far. Please could you kindly email us your address and contact details to *** so that we can have the correct team investigate and resolve your issue as soon as possible?

Apologies again.

Kind Regards

The VUMA Team

Best regards,