Ongoing issues

Dear Vumatel service Provider

I am writing to publicly share the ongoing issues I have faced with your internet service. For several weeks, I have contacted your support team at least twice a week, following the same troubleshooting steps every time. Despite my patience, your team repeatedly promises a technician visit within 48 to 72 hours, but no one arrives. Each call leaves me waiting on hold for 30 to 60 minutes, only to be asked the same questions. As a result, I am not only losing time but also having to buy extra prepaid data just to stay online. Despite paying for a full monthly service, I am left with unreliable internet and no real solution. This kind of service is unacceptable, and I hope by sharing this, you will take immediate action to resolve the issue. Sincerely, Claude Whitman