Ongoing Internet Connectivity Issue

I am writing to express my frustration regarding my ongoing Wi-Fi issues, which have persisted for almost two weeks. Despite three technician visits, the problem remains unresolved.

The last technician, who visited on October 11th to replace the ONT box, indicated that there was still no internet connection. He mentioned he would escalate the matter and that I would receive a call. However, when I contacted your call center today, I was informed that the technician closed my ticket, stating the issue was resolved—this is simply untrue.

I requested to speak with a manager but was told Sibusiso was in a meeting and that Nico was unavailable. It is concerning that no senior personnel are available to assist with significant issues like mine.

As someone who works from home, this disruption has severely impacted my productivity. I have been calling almost daily for assistance, yet no one has provided a solution.

I kindly ask for your urgent attention to this matter and a prompt resolution.