Ongoing Fibre Fault – Urgent Resolution Required

I am extremely frustrated with the ongoing fibre issues affecting my service. On 3 June, I submitted a public complaint regarding my fibre outage, which had already been down since 15 May. After nearly three weeks without service, a technician was finally dispatched. The Vuma technician resolved the issue within 15 minutes by replacing the LAN box mounted on the wall. This clearly indicates that the delay in resolving my issue was unnecessary and could have been addressed much sooner. However, after only one week of restored service, my fibre is now down again. I find this completely unacceptable. I have already contacted my service provider, but as usual, no meaningful assistance was provided apart from logging another ticket and advising me to wait. I will not tolerate another prolonged delay. This has been an ongoing issue, and it is evident that the root cause has not been properly addressed. I require the following: An urgent technician dispatch (ASAP) A thorough and permanent fix, not a temporary solution Proper investigation into why this issue has reoccurred Clear communication and feedback with timelines This situation has already caused significant inconvenience, and I expect immediate action to resolve this matter once and for all. If this is not resolved urgently, I will have no choice but to escalate the matter further.