Ongoing Fiber Connectivity Issue – No Resolution After Over a Month

It has now been over a month without a proper internet connection. Despite multiple escalations between MWeb and Vumatel, no technician has come through to resolve the issue. At this stage, I am extremely frustrated by the lack of assistance and communication. Unfortunately, Vumatel is currently the only fiber provider available in my area, which leaves me with no alternative service option and entirely dependent on their response. I would appreciate urgent intervention and a clear timeline for resolution, as this prolonged outage has caused significant inconvenience.