One week since installation and still no fibre

<div>Installation of our fibre line was complete last Tuesday 11th May, and Vumatel still haven't closed our order. Therefore our ISP cannot activate our line. We then received an email this morning saying that the Vuma installation was completed today 19th May - even though noone has stepped into our house since the 11th! One week later you decide to email us. We have been sitting without fibre for over a week now and our ISP Telkom have been emailing you for the past week asking you to close the order. Our order number is VC-***</div>