Nothing but Empty promises

The worst service provider. I had my fibre installed in the middle of September and everything was fine until I paid for my subscription on Sat the 26/10. When I got home I tried to connect to the fibre/Wifi but couldn't. I did what anyone would do and rebooted the router numerous times and still couldn't connect. I called the sales lady who just fobbed me off pretending like she didn't know who I was. She then referred me to the Watville branch and I was assisted by someone called Oagile who at 1st seemed not yo understand what my query was and "couldn't find" my address. I then explained that when the technician came to install they used some address but managed to find my exact location. Oagile still couldn't comprehend and instead made empty promises just to get rid of me. I'm still waiting for a technician yo either reset my server or go fix the damn issue as I still can't connect. Oagile still hasn't come back to me with a resolution as promised. If this matter can't be resolved, please let's not waste each other's time and money. Give me a refund and come collect your equipment. Even after seeing all the bad reviews online I still went on chose Vuma as their packages are quiet reasonable but the service I have received thus far is appalling.