Not satisfied with the service

I am so disappointed in the services I'm getting from these guys. They are so quick to debit the money from your account but when they have to assist with technical issues they take forever. I have been waiting for a technician for the past 5 days. They said the ticket has been logged, we did the troubleshooting with afrihost they couldn't assist. Hence they logged a ticket, it's been 5 days I don't have internet. I work from home, my job is in jeopardy. I wish I had contact with Vuma directly because this unacceptable. I've been a loyal customer for a long time now..