Not satisfied with service from Vumatel, no response

We have been with Vumatel for a few months now and not once did we have an issue. But today we have a problem and we get told to wait 3 to 4 working days for our ticker logged. If i had to tell vumatel to wait that long for payment the service will get cut. This is suce nonsense that we cannot get assistance. Who cab i hold accountable for my Personal Data i am now using. Who will be refunding that. It would be appreciated if someone or anyone from vumatel could get in contact with us. And not just IGNORE or tell us to a whatsapp number. Its ridiculous Vumatel..