not connected after install poor service

<p>on thursday 19th i had vumatel install fiber to my home. the install team was excelent, polite and friendly.</p> <p>they told me that the connection must still be patched on backend to get connected.</p> <p>by 15:00 there was still nothing, so i logged a call with them.</p> <p>by friday the 20th still nothing. i tried for 2.5 hrs to get through to there support with no success. i even left a message on there system with no one bothering to call back.</p> <p>when i finally got through no one could tell me why it had not been done and that there technicians only work till 17:00.</p> <p>i have requested them to remove there equipment as this is not the start i was expecting from them.</p> <p> </p> <p>i will rather stick with my adsl and look at upping the speed on that</p>