MB
Mpho B
1 reviews | Active since Aug 2015
22 Sept 2025, 10:57
NOT CONCISTANT
We use to pay this provider on the 25th of every month REF *** suddenly the WIFI will go off on the 23 at times on the 25th today the 22th WI-FI went off i spoke to a consultant on WhatsApp who is telling me about the 30days which they never told us about so now we need to wait 2days without WIFI
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
22 Sept 2025, 11:00Good day ,
Thank you for sharing your experience with us.
We are so sorry to hear about the poor experience you have had. Unfortunately, we cannot assist with this specific request.
All billing, payment and/or refund requests are administered by your service provder (ISP).
We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Thank you for sharing your experience with us.
We are so sorry to hear about the poor experience you have had. Unfortunately, we cannot assist with this specific request.
All billing, payment and/or refund requests are administered by your service provder (ISP).
We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply22 Sept 2025, 11:00
Official
Good day ,
Thank you for sharing your experience with us.
We are so sorry to hear about the poor experience you have had. Unfortunately, we cannot assist with this specific request.
All billing, payment and/or refund requests are administered by your service provder (ISP).
We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Thank you for sharing your experience with us.
We are so sorry to hear about the poor experience you have had. Unfortunately, we cannot assist with this specific request.
All billing, payment and/or refund requests are administered by your service provder (ISP).
We would advise it is best to contact your ISP for feedback and/or assistance.
Kind regards,
The Vuma Team
Best regards,
MB
Mpho B's updateReviewer Update
22 Sept 2025, 13:10This is nonsense how will we know our ISP because you are the provider
MB
Mpho B's update22 Sept 2025, 13:10
Reviewer Update
This is nonsense how will we know our ISP because you are the provider
Vumatel's replyOfficial
22 Sept 2025, 13:20Good day ,
Thank you for the response.
Vumatel is the fibre network operator (FNO) and we are responsible for managing, maintaining and optimising the physical infrastructure. According to our systems, the service provider (ISP) for your home (2795 Luvhola Street) is Webafrica. You can contact them via WhatsApp on ***.
Kind regards,
The Vuma Team
Thank you for the response.
Vumatel is the fibre network operator (FNO) and we are responsible for managing, maintaining and optimising the physical infrastructure. According to our systems, the service provider (ISP) for your home (2795 Luvhola Street) is Webafrica. You can contact them via WhatsApp on ***.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply22 Sept 2025, 13:20
Official
Good day ,
Thank you for the response.
Vumatel is the fibre network operator (FNO) and we are responsible for managing, maintaining and optimising the physical infrastructure. According to our systems, the service provider (ISP) for your home (2795 Luvhola Street) is Webafrica. You can contact them via WhatsApp on ***.
Kind regards,
The Vuma Team
Thank you for the response.
Vumatel is the fibre network operator (FNO) and we are responsible for managing, maintaining and optimising the physical infrastructure. According to our systems, the service provider (ISP) for your home (2795 Luvhola Street) is Webafrica. You can contact them via WhatsApp on ***.
Kind regards,
The Vuma Team
Best regards,