Not activated after a month

I wrote this on the 11th Jan Installation happened last Wednesday. Router arrived Thursday. I have called a dozen times for activation. Someone came Monday but due to laodshedding he said he'd ask the office to activate. Yesterday I called him and he said the "office" wasn't doing anything and I should call them again. The whatsapp line replies after 2 or more hours but is no use. I called yesterday one agent said you can't help and I must call vumatel (I couldn't find a number for them online) so I called back and the next agent said that agent is wrong and they'd escalate I'm order to activate. We just want working fibre.

Both WebAfrica and Vumatel have still not activated the WiFi. Every single day since the 3rd of Jan I have spoken to someone and it is still not active!