Not a happy customer

Reference Number: MWEB***4 I am writing to express my deep frustration with the ongoing issues I have experienced while attempting to upgrade my fibre speed. I was assured that after making a payment, my fibre connection would be active within 24-48 hours. However, it has now been over a week, and the issue remains unresolved.

When I called this morning(2025/01/27) to follow up, I discovered that my previous logged call had been closed without resolution, and a new call was only opened after I contacted you again. Now I have been informed that I must wait an additional 72 hours—or possibly longer—for assistance.

Adding to my frustration, I spent over 46 minutes on hold during this call, and the representative I spoke with was not courteous or helpful. This level of service is unacceptable, and I am seriously considering terminating my contract with VumaMweb due to this experience.

Angry Customer