Not a happy client

Dear Vuma Support,

Name and surname: Thabang Masipa. SN number: ***3AC2F16B6. Email: ***.

I am formally complaining about ongoing connectivity and speed issues on the Fly.cool network running over Vuma infrastructure for more than a month. The router has been replaced three times, technicians have come more than four times, and I have done more than 10 to 15 reboots, yet the service still fails after supposed fixes.

Tickets, including ***6, ***1, and ***1, have been logged via the ISP, but there has been no durable resolution. Vuma technicians have also done work outside of the premises, yet stability has not improved.

Please escalate this to a senior technical team, provide a single point of contact, and confirm a firm plan and timeline. If this is not resolved within a reasonable period, I will have no choice but to consider cancelling the service.

Sincerely, Thabang Masipa