Nonsense service

Good day

So I have been with vox for a few years now. I moved by the end of November and canceled my line at the place I was residing. I app**** for a new line to be installed at the place I'm currently residing at. The order was placed in December already. It's more than a month later nothing had been done. The supplier who is Vumatel called and confirmed the details and said Vox will proceed. I've spoken to 4 different agents in Vox they keep saying the issue is escalated but nothing happens. Yesterday I contacted them through the WhatsApp channel. They took a whole day to respond upon responding with yet another escalation they asked if there's anything further I was still busy responding and the chat was closed. This is utter nonsense honestly what can be so difficult to do.