Nonsense service

My experience with Vuma is just *** I’m so ****ed, and to add on that the customer service is bad. Was being helped by Tebogo or whoever and she/he cut off the line prematurely not wanting to assist….. I’ve been using Vuma for about 4 years but recently it has showed me **** *** they would randomly switch off my network days before I normally pay my wifi bill and when I try to get assistance I would not get it example is this Tebogo cutting the line because she/he doesn’t want to assist me