NON EXISTING service

I have been a client of MWEBs for a number of years. I moved house a month ago and requested my line to be moved. The new property has already got a fiber line that needs to be activated by Vumatel. I received an SMS in June confirming my fiber line is to be activated by Vumatel .... it is now the 6th of July and I'm still waiting. I now got a message from MWEB to stop enquiring about my order, apparently, I've reached the maximum amount of times I can ask when they will do their jobs!

I don't know which company's service is the worst, MWEB or Vumatel