CS
Chris S
1 reviews | Active since Dec 2016
22 Feb 2021, 16:46
Non Existent Service from Vumatel Villages
Vumatel Villages non existent service is an absolute disgrace My ISP is Imagine who have been trying to get this incompetant company Vumatel Villages to try and rectify my lack of internet connection internet problem for over a week with absolutely no result. All I can say is that Imagine have been great but anyone using Vumatel should cancel their contract with immediate effect and consider using another company as soon as they go out of business the better. They are incompetant inefficient and have a couldn't care less attitude. I am seriously contemplating legal action against them as their disgusting non service is negatively impacting my business.
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Replies (4)CS
Chris S's updateReviewer Update
23 Feb 2021, 17:19Well after a week of no internet service and numerous calls to Imagine my service provider who certainly went the extra mile to try and solve my issue Vuma villages eventually sent the technicians back to my residence today after a week of frustrations to wait for it exchange their box after they did this wait for it I still have to wait up to 24 hours before my service is activated. Vuma Villages has absolutely no concept of client service and I will most certainly look at changing my dealings with this bunch of incompetant and inefficient idiots at the first opportunity. Imagine sent them at least 3 service ticket requests which were closed by Vuma Villages without my complaint being resolved. Today I get a phone ca from Gugu requesting me to supply the serial number of their equipment a week after imagine had supp**** them with all the relevant information . They are probably unable to read and understand a simple email apparently they also failed to answer Imagine's telephonic requests for progress support An absolute disgrace of a company Using a messenger with a forked stick would have been more efficient than this bunch of incompetant jackals.
CS
Chris S's update23 Feb 2021, 17:19
Reviewer Update
Well after a week of no internet service and numerous calls to Imagine my service provider who certainly went the extra mile to try and solve my issue Vuma villages eventually sent the technicians back to my residence today after a week of frustrations to wait for it exchange their box after they did this wait for it I still have to wait up to 24 hours before my service is activated. Vuma Villages has absolutely no concept of client service and I will most certainly look at changing my dealings with this bunch of incompetant and inefficient idiots at the first opportunity. Imagine sent them at least 3 service ticket requests which were closed by Vuma Villages without my complaint being resolved. Today I get a phone ca from Gugu requesting me to supply the serial number of their equipment a week after imagine had supp**** them with all the relevant information . They are probably unable to read and understand a simple email apparently they also failed to answer Imagine's telephonic requests for progress support An absolute disgrace of a company Using a messenger with a forked stick would have been more efficient than this bunch of incompetant jackals.
CS
Chris S's updateReviewer Update
24 Feb 2021, 13:26Well the saga with Vuma Village's incompetance and non existent service continues. After receiving a new black box yesterday after waiting for a week with no wifi access we still do not have any WIFI We have just spoke to Greta from Vumatel Blairgowrie who in all fairness was helpful and who after some research has managed to actuallly trace the ticket which was sent to Vuma Villages yesterday by Gugu around 12h45 for the provisioning of the new black box which to date has not been auctioned by the Vuma Villages incompetant oxygen ******* keeping fingers crossed. Greta was most apologetic as after tracing the ticket number she reported that the incompetant bunch at Vuma Villages had still not actually got round to actioning the provisioning request and hopefully this might be accomplished by the close of business today. She undertook to take ownership of this fiasco and keep us posted so Kudos to her Hopefully Vumatel recognises that there is at least one staff member who is trying to provide a service to their customers but the proof of the pudding is in the eating. For an IT company I think it is totally disgusting the lack of service we have received. Well done to the 2 ladies who are obviously battling against enormous incompetance to assist the customers
CS
Chris S's update24 Feb 2021, 13:26
Reviewer Update
Well the saga with Vuma Village's incompetance and non existent service continues. After receiving a new black box yesterday after waiting for a week with no wifi access we still do not have any WIFI We have just spoke to Greta from Vumatel Blairgowrie who in all fairness was helpful and who after some research has managed to actuallly trace the ticket which was sent to Vuma Villages yesterday by Gugu around 12h45 for the provisioning of the new black box which to date has not been auctioned by the Vuma Villages incompetant oxygen ******* keeping fingers crossed. Greta was most apologetic as after tracing the ticket number she reported that the incompetant bunch at Vuma Villages had still not actually got round to actioning the provisioning request and hopefully this might be accomplished by the close of business today. She undertook to take ownership of this fiasco and keep us posted so Kudos to her Hopefully Vumatel recognises that there is at least one staff member who is trying to provide a service to their customers but the proof of the pudding is in the eating. For an IT company I think it is totally disgusting the lack of service we have received. Well done to the 2 ladies who are obviously battling against enormous incompetance to assist the customers
CS
Chris S's updateReviewer Update
24 Feb 2021, 16:56Just another update Vuma Villages inefficiency and incompetance continues. In spite of Greta's best efforts the totally useless and incompetant Vuma Villages Provisioning Services Department has still not activated my WiFi service Is it not possible for one of the Service Managers at Vuma Villages to extract his finger out of his butt and actually get his incompetant staff members to do their job The excuse We are having teething problems just does not cut it I am afraid. What a poor show. At this stage it appears that the only option that I have left is to go to their offices in person and stay there until some idiot actually does his job.
CS
Chris S's update24 Feb 2021, 16:56
Reviewer Update
Just another update Vuma Villages inefficiency and incompetance continues. In spite of Greta's best efforts the totally useless and incompetant Vuma Villages Provisioning Services Department has still not activated my WiFi service Is it not possible for one of the Service Managers at Vuma Villages to extract his finger out of his butt and actually get his incompetant staff members to do their job The excuse We are having teething problems just does not cut it I am afraid. What a poor show. At this stage it appears that the only option that I have left is to go to their offices in person and stay there until some idiot actually does his job.
CS
Chris S's updateReviewer Update
25 Feb 2021, 09:35Well at long last Vuma Villages have finally managed to restore my WiFi after 8 days of no signal I do not think that this is a statistic that Vuma Villages can be proud of under any circumstances In fact it makes a total joke out of all their advertising promotional blurb I will certainly not encourage anyone to voluntarily join the Vuma Villages dysfunctional family. I would like to extend my appreciation to two shining lights in an otherwise very dark village They are Gugu and Greta whose perseverence in solving my issue is greatly appreciated The company should take a feather from their hats regarding what customer service should be.
CS
Chris S's update25 Feb 2021, 09:35
Reviewer Update
Well at long last Vuma Villages have finally managed to restore my WiFi after 8 days of no signal I do not think that this is a statistic that Vuma Villages can be proud of under any circumstances In fact it makes a total joke out of all their advertising promotional blurb I will certainly not encourage anyone to voluntarily join the Vuma Villages dysfunctional family. I would like to extend my appreciation to two shining lights in an otherwise very dark village They are Gugu and Greta whose perseverence in solving my issue is greatly appreciated The company should take a feather from their hats regarding what customer service should be.