Non-existent service from Vumatel

Fibre installation by Britelink done 30 June (one week after they had promised installation and never pitched), and line still not configured even after they had said it would take 48 hours. After some calls I was told they would need to do a manual config which would take another 24-48 hours. It has been 9 DAYS and the green PON light is still flashing!!! Received a call from someone at Vumatel yesterday who asked about my service provider and to reset my router, told him there was no router installed as the line has not yet been configured. Promised to find out what is going on and get back to me. No call as yet. Have called Vumatel 5 times and every time I am on hold (waiting for a Vuma Hero to be with me shortly) the line is cut off without me even getting to chat to a person. After call being cut off I left my details for a call back but nothing yet. Maybe Vuma should send their partner Britelink to remove the fibre as I am sure I will receive better service from one of the other fibre providers like Afrihost or Webafrica.