MS
Matt S
1 reviews | Active since Oct 2019
22 Oct 2019, 09:22
Non-existent service delivery
Pathetic customer service! They can't deliver on their own stipulated lead times for the installation of fiber. When you contact them they lead you in circles and don't offer solutions in any way, shape or form. So disappointed with my experience.
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Replies (2)
Vumatel's replyOfficial
22 Oct 2019, 13:01Good day Matthew
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you shortly to assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you shortly to assist.
Kind regards
The Vuma Team
Vumatel's reply22 Oct 2019, 13:01
Official
Good day Matthew
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you shortly to assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you shortly to assist.
Kind regards
The Vuma Team
MS
Matt S's updateReviewer Update
25 Oct 2019, 08:26So on Wednesday this week, after over 3 weeks of waiting, my CPE box was finally installed by Vumatel. However, that is not where my frustration ended. Yesterday, after troubleshooting with Vumatel and my ISP over 6 different phone calls due to me not having internet access, Vumatel had me on hold for nearly 15 minutes and then told me that my fiber line and box was installed incorrectly. I am appalled by the shocking level of professionalism from this company and the outright poor service delivery (if it even exists). As it stands, I now have to wait up to 72 hours for the technician team to come to my premises AGAIN (bear in mind I had to take leave to meet them at my premises during the day apparently for them to mess up and install incorrectly) and I'll probably have to do it again. What are you going to do to resolve this, Vumatel?
MS
Matt S's update25 Oct 2019, 08:26
Reviewer Update
So on Wednesday this week, after over 3 weeks of waiting, my CPE box was finally installed by Vumatel. However, that is not where my frustration ended. Yesterday, after troubleshooting with Vumatel and my ISP over 6 different phone calls due to me not having internet access, Vumatel had me on hold for nearly 15 minutes and then told me that my fiber line and box was installed incorrectly. I am appalled by the shocking level of professionalism from this company and the outright poor service delivery (if it even exists). As it stands, I now have to wait up to 72 hours for the technician team to come to my premises AGAIN (bear in mind I had to take leave to meet them at my premises during the day apparently for them to mess up and install incorrectly) and I'll probably have to do it again. What are you going to do to resolve this, Vumatel?