Non existent service.

I have never in my life struggled so much to get proper service. On 18 Nov 2022, I started a very long and tedious process with Cool Odeas to have my wifi switched to my new address. After countless emails, of which most were completely useless, giving me the incorrect information, except for one person, I am still without wifi at my new residence. After filling out forms, I was told that Vumatel would contact me and sort everything out. Every time I am told "thank you for your patience" by Cool Ideas and that Vumatel will contact me. Vumatel called me ONCE, this past Sunday morning - 11 Dec 2022. I missed the call and when I called back, literally x3 mins later, I was told they are closed. I have now received another email from Cool Ideas, saying YET AGAIN that the ticket has been escalated and Vumatel will call this morning. But surprise, surprise - nothing. Today is the 12th of Dec. Between Cool Ideas and Vumatel, I have now been without wifi for almost a month at my new residence. There is always some sort of excuse as to why this issue still hasn't been sorted out. According to Cool Ideas, "we are all in the same boat" and there is not much they can do. ONE call from Vumatel and countless "sorry" emails from Cool Ideas. It truly is a disgrace that this is the service we as South Africans have become accustomed to. Cool Ideas always has a sob story and blames Vumatel and Vumatrel is just a no show. And when people lose it over the phone, out of utter frustration, the customer is the difficult one.