Nobody to speak to. Buggy portal.

Been going around in circles with Vumatel reps. We originally got fibre activated through Fibrehoods, and have been using fibre since the end of 2017. I cancelled our ISP so that I could move to a different ISP - simple enough right? Nope. Our details were originally on the Fibrehoods portal, and then Fibrehoods was acquired by Vumatel. Now we had to register on the Vumatel portal, and when I tried to order fibre through the new ISP, Vumatel's portal says that fibre is not yet ready in our area, and that I can only express my interest in getting fibre until it's ready. But that is absolute ******* - WE HAVE AN ACTIVE FIBRE CONNECTION. Nobody answers emails, and when they finally do, they are totally unhelpful. The ISP has said that there is absolutely nothing that they can do until Vumatel updates our status to reflect that we have a fibre connection. My husband was then told on the phone that our fibre line is 'open' and that we need to speak to the ISP to get things going.

Poor service and nobody to speak to. Very disappointed and annoyed.