NK
Natally K
1 reviews | Active since Apr 2024
23 May 2024, 15:40
No wifi connection for 6 day and counting.....
We currently have a Fibre uncapped contract with WebAfrica_Vumatel. We had no connection since Saturday. All the customer agents are saying is 'Technicians are working on the problem. Please be patient.....
Firstly they said they are busy with Outage; afterwards they said the Outage caused a problem on the line...
Well 6 day later...going on 7!!!
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Replies (2)NK
Natally K's updateReviewer Update
30 May 2024, 09:14Vumatel ticket reference ***3
Webafrica reference: #218959
Thank you for the 2 Technicians who came on day 8_Saturday (25 May) to fix my connection. It didn't even take 20 minutes to fix. So just imagine if they came few days earlier.
So, my question now is, are they going to refund/credit me for the days I had to buy my own data for a week, couldn't connect anywhere, no Netflix, no computer, no working from home???
And on top of that if I do decide to cancel my contract, I have to pay an amount of I don't know what.
Not FAIR!!
Webafrica reference: #218959
Thank you for the 2 Technicians who came on day 8_Saturday (25 May) to fix my connection. It didn't even take 20 minutes to fix. So just imagine if they came few days earlier.
So, my question now is, are they going to refund/credit me for the days I had to buy my own data for a week, couldn't connect anywhere, no Netflix, no computer, no working from home???
And on top of that if I do decide to cancel my contract, I have to pay an amount of I don't know what.
Not FAIR!!
NK
Natally K's update30 May 2024, 09:14
Reviewer Update
Vumatel ticket reference ***3
Webafrica reference: #218959
Thank you for the 2 Technicians who came on day 8_Saturday (25 May) to fix my connection. It didn't even take 20 minutes to fix. So just imagine if they came few days earlier.
So, my question now is, are they going to refund/credit me for the days I had to buy my own data for a week, couldn't connect anywhere, no Netflix, no computer, no working from home???
And on top of that if I do decide to cancel my contract, I have to pay an amount of I don't know what.
Not FAIR!!
Webafrica reference: #218959
Thank you for the 2 Technicians who came on day 8_Saturday (25 May) to fix my connection. It didn't even take 20 minutes to fix. So just imagine if they came few days earlier.
So, my question now is, are they going to refund/credit me for the days I had to buy my own data for a week, couldn't connect anywhere, no Netflix, no computer, no working from home???
And on top of that if I do decide to cancel my contract, I have to pay an amount of I don't know what.
Not FAIR!!
NK
Natally K's updateReviewer Update
10 Jun 2024, 13:31Upto today! No response.
NK
Natally K's update10 Jun 2024, 13:31
Reviewer Update
Upto today! No response.