NO WI FI / FIBRE CONNECTIONS - SERVICE IS TERRIBLE

I have been without wi fi from Saturday 20/08/2022. When i call vodacom they say that everything is fine on their side and there seems to be a problem with vumatel. i have logged a call and there has been no response to the problem. it is ridiculous to be paying for something i do not have. this is not the first time that this has happened and everytime it happens there is no urgency to sort out.