No VUMA from Vumatel
<p>Its been over a month now and my installation has still not been completed. Constantly trying to reschedule. Went to the incorrect address the first time and never phoned me. Pitched last weekend for the first time but could not complete the installation because the box had been installed in the wrong place. No feedback since then as to when the box can be moved and when the installation can be completed. Beyond fedup!!!!!!!</p>
I have emailed twice since Tuesday and phoned and left a message for the so called co-ordinator of my job and NOTHING!!!!!
I have emailed twice since Tuesday and phoned and left a message for the so called co-ordinator of my job and NOTHING!!!!!
Hi Michelle
Apologies for any inconvenience caused.
Kindly note that we have escalated your issue to the Installations Manager and will be in contact with you.
Should you require any further assistance, kindly send your email to *** .
Kind regards,
The VUMA Team.
Hi Michelle
Apologies for any inconvenience caused.
Kindly note that we have escalated your issue to the Installations Manager and will be in contact with you.
Should you require any further assistance, kindly send your email to *** .
Kind regards,
The VUMA Team.
So the team finally arrived and took forever to run the fibre into the house and guess what? IT WAS STILL NOT CONNECTED. The following day (Sunday) ANOTHER group of people pitched to "patch it" but IT WAS STILL NOT CONNECTED as they needed access to a local school board which was closed. Two subsequent calls were logged on my behalf since then and guess what? IT IS STILL NOT CONNECTED despite the school being open. This is BEYOND a joke. VUMA is BEYOND a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So the team finally arrived and took forever to run the fibre into the house and guess what? IT WAS STILL NOT CONNECTED. The following day (Sunday) ANOTHER group of people pitched to "patch it" but IT WAS STILL NOT CONNECTED as they needed access to a local school board which was closed. Two subsequent calls were logged on my behalf since then and guess what? IT IS STILL NOT CONNECTED despite the school being open. This is BEYOND a joke. VUMA is BEYOND a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And stillllllllllll NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And stillllllllllll NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!