No Vuma from Vuma

Vumatel installed my fibre line on 30/04/2026, the technician advised me that I would recive a confirmation email the same day and I should be up and running on the PON light stops flashing. The follwoing day 01/05/2026 the PON light was still flashing and NO email from from Vumatel. I contacted Vuma advising them that my line is still not active. The consultant said I should contact my ISP and the ISP will caal them to log a call???? So I treid that and ofcourse the isp says it VUmatel fault and its day 3 and I still dont have any fibre line