EP
Erik P

1 reviews | Active since Apr 2015

15 May 2026, 12:05

No Urgency, Vumatel hell

Dear vumatel client

You must have the patience of a sloth, there is no sense of urgency with vuma tel... there is no vuma in vumatel that is for certain.

Hi **ik, ***

Our accredited VUMA maintenance partner tried to contact you on the following number: , to schedule an appointment with you for VUMA support ticket , but we couldn’t reach you. We will try and contact you again to schedule an appointment, alternatively you can contact your assigned accredited VUMA maintenance partner BritelinkMCT on the following number .

Regards, The VUMA Team

No number to contact anyone, They're absolutle useless i would stay far away from them.

They dont make the b team or the c team, they still have to make it to super sport schools level.

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Replies (2)
EP
Erik P's update15 May 2026, 12:46
Reviewer Update
Here's my response to the lack of info on the previous email

VUMA Support Ticket Follow-up (or whatever this is)

Hi VUMA Team,
Thanks for the update. Your accredited partner tried calling me on "the following number:" (which appears to be nothing) and, shockingly, couldn’t get through. Truly a mystery for the ages.


I’d love to contact BritelinkMCT on "the following number" as well, but it seems that vital piece of information also decided to take the day off. Very on-brand.


Please don’t strain yourselves trying to call me again. Instead, maybe try sending an email that actually contains the contact details? Revolutionary idea, I know.
Looking forward to this masterclass in customer service continuing.

Regards,
**i*
Vumatel
Vumatel's reply19 May 2026, 09:20
Official
Thank you for sharing your experience with us. Please accept our sincerest apologies for the poor service you experienced. We are truly sorry for the inconvenience this has caused. This is not the standard of service we aim to provide, and we take your feedback very seriously. Kindly please confirm your address in order for us to assist. If you have been given a ticket number, please provide this to us.

Best regards,