No urgency to resolve business customers

Extremely Disappointed – 5 Days Without Service as a Business Client

Vumatel as the Network Infrastructure Provider - We’ve now been without internet, cloud access, and phone services for over five days, which is completely unacceptable for a business account. What makes it worse is the lack of urgency and communication from Arcomm regarding the outage and when it will be resolved.

This kind of prolonged downtime severely impacts our operations. When the network was under Vengatel, faults were addressed swiftly and efficiently. Unfortunately, that standard has clearly deteriorated under Arcomm's management.

We expect far better service and accountability from a business-grade ISP.