No urgency, clarity on processes and a long long wait!

My husband proactively contacted Vumatel on the 24th of April to log a new installation as we were moving into our new house a week thereafter. We wanted to have fiber from the start of the move. Three weeks later, Vumatel had not contacted my husband to set a date for installation. I called to follow up. I was told the order had been cancelled due to it be a duplicate order. We had not been informed. I then replaced the order with Vumatel and explained my frustration when they said the soonest they could come out was in ten days, the 27th of May. I was assured I would be escalated and they would come sooner. They didn’t. Vumatel arrived today to instal the box inside the house. I was told to phone our internet provider to give them the object number in order for them to activate our internet. I did so. They were unable to activate it as there was an issue on Vumatel’s side. I called Vumatel back only to be assured that the issue was on the internet providers side. I called the internet provider back and again was assured that it was an issue on vumatel’s end. They had logged a call with Vumatel and gave me the ticket number. Once more I called Vumatel back and gave them the ticket number. Only once I gave them that would they recognize the issue was on their side. They said that a technician would need to come back but have been unable to give me a date as to when this will happen. We have been waiting for internet for over a month and spending a fortune on data every few days. I find the back and forth between provider and Vumatel incredibly frustrating, the wait incredibly tedious and expensive and the lack of clarity as to when this will be resolved or urgency to resolve it absolutely impermissible. This has been a hugely difficult and unrewarding process.