KS
KEVIN S
1 reviews | Active since Aug 2020
10 Aug 2020, 20:57
No technical support on fibre lines due to poor workmanship
Poor service provided when technical issues arrise. Ticket number 195638 has not been executed at all. Technical issues reported 31 July 2020 and to date has still not been resolved. After numerous phone calls with ISP where it is explained that only Vumatel can assist with technical faults. No communication received as to when a technician will come to my property to resolve the issue. Exceptionally poor workmanship on the original installation has caused the problem. Fibre line is not secured nor protected and as a result breakages in the line have occured. Totally unacceptabe considering work from home is now completely impossible. This needs to be resolved as a matter of urgency.
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Replies (2)
Vumatel's replyOfficial
11 Aug 2020, 15:57Good day Kevin
Thanks for making contact with us.
Our technical team tried to make contact with you so that a technician can be dispatched and repair your line, but you advised that you are not at home and said that you will let us know when we can come and assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
Our technical team tried to make contact with you so that a technician can be dispatched and repair your line, but you advised that you are not at home and said that you will let us know when we can come and assist.
Kind regards
The Vuma Team
Vumatel's reply11 Aug 2020, 15:57
Official
Good day Kevin
Thanks for making contact with us.
Our technical team tried to make contact with you so that a technician can be dispatched and repair your line, but you advised that you are not at home and said that you will let us know when we can come and assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
Our technical team tried to make contact with you so that a technician can be dispatched and repair your line, but you advised that you are not at home and said that you will let us know when we can come and assist.
Kind regards
The Vuma Team
KS
KEVIN S's updateReviewer Update
11 Aug 2020, 21:08Technician arrived at my premises without a confirmed appointment at 15:00 while I was at work. Technician spoke to my neighbour who informed technician I was at work, upon hearing this the technician promptly left. To date the line is not repaired and the reply above suggests that I as the customer is at fault. With no communication between Vuma and myself other than on this platform there had been no attempt to contact me again. Can a Vuma representative please contact me to resolve this issue.
KS
KEVIN S's update11 Aug 2020, 21:08
Reviewer Update
Technician arrived at my premises without a confirmed appointment at 15:00 while I was at work. Technician spoke to my neighbour who informed technician I was at work, upon hearing this the technician promptly left. To date the line is not repaired and the reply above suggests that I as the customer is at fault. With no communication between Vuma and myself other than on this platform there had been no attempt to contact me again. Can a Vuma representative please contact me to resolve this issue.