NO TECHNICAL SUPPORT

I have the displeasure of Fibre with WebAfrica/Vumatel. WebAfrica identified a problem with my router and logged a call with Vumatel, to investigate and replace the router. That was weeks ago. Today the Router has finally packed it in. After a very lengthy WhatsApp, this is what I get from WebAfrica: "Thank you for holding, your fault has been logged to your fiber provider and will be seen to by a qualified technician, please make sure to keep your phone handy in case you are contacted after the turn around time period of 72 business hours, this time frame is set by vumatel and cannot be changed by webafrica, the feedback on this fault is also excluded from weekends and public holidays, your reference number is: Your ticket #*** has been created. Fault #154600 has been captured and attached to the ticket". SO 9 BUSINESS DAYS!!!!!!! We all work from home so I must pay Vumatel and by data for three laptops for 9 days. That will cost more than my Vumatel package