No support from Vumatel, when it breaks, it stays broken.

Works great until you need them to sort out a problem. Now in the 4th business day of no fibre internet connectivity and Vumatel is not doing anything about it. Their published turnaround time to sort out a problem is 2 - 72 hours (during business days), we are now beyond the 72-hour mark and despite 10+ calls to the ISP (Vox), I have not even received a text message to acknowledge the problem or given any timeframe of when, if ever they are going to fix it. When trying to phone Vumatel directly, it goes into a queue and after about 5min it says "All our heros are out saving the day, leave a voice message and we will get back to you in 15 minutes" and then simply cuts off - no option to leave a message. They are therefore not contactable. Rather go with a 5G router, it seems to be more reliable.