No support from Vumatel

I am sorry to say that I am not happy or impressed with the level of support I have received from both Afrihost and Vumatel. My fibre line went down on 21 October before 5am, and since then, I have spent hours on the phone with Afrihost — reconfiguring my router, testing my line, restarting my equipment, and sending screenshots as requested. A ticket was then logged with Vumatel, but it was closed without anyone contacting me to confirm whether my line was restored and functioning properly. Vumatel’s system may show that there is a connection, and yes, technically there is — but I am only receiving 1kbps on a 100Mbps line, which is clearly not a working connection. Despite this, I have had to phone multiple times for updates, only to be told that my ticket has been closed and marked as resolved. I must express my deep frustration and disappointment. This is the worst service I have received in almost 15 years as a loyal customer. I expect this matter to be treated with urgency and professionalism. Please reopen and escalate my ticket immediately, investigate the cause of the issue properly, and ensure that my line is fully restored to its expected performance. I also request clear communication and confirmation before any ticket is closed in future.