1 reviews | Active since May 2009
No street name? No worries, you have cover but that will delay everything!
I ordered new services from MWEB on the 21/07/22 and right around the 28th, i got a call to schedule my installation (which i wanted to be on the 1/08/22) half way in the conversation, i was told my address cant be found, which i explicitly mentioned why that is, and it affects my whole neighborhood. Eventually the lady that called me stated that she will send my issue back to VUMATEL to correct my address and call back to reschedule my installation. Needless to say, I've been waiting since. What really rubs me up the wrong way is the fact that my neighbors (who have the same address issue, due to no street names) have all had their lines installed and yet MY ADDRESS CANT BE FOUND, THEREFORE DELAYING MY INSTALLATION? I cancelled my existing 5G service in favor of Fiber and wish i knew this would happen before i did. To say this is an inconvenience is an understatement, im now forking out huge amounts of money for LTE data out-of-pocket just so that i can work. Why do you roll out your network in areas like mine and not foresee these types of issues? Why do i have to be the one to always call in just to hold for a minimum of 60 minutes for an update? THIS IS BY FAR THE WORST SERVICE IVE EVER EXPERIENCED. WHEN WILL YOU INSTALL MY LINE?
Please accept our sincere apologies for the service you have received thus. Kindly note that we have escalated your query to our installations depart for further intervention.
Regards
The Vuma Team
Please accept our sincere apologies for the service you have received thus. Kindly note that we have escalated your query to our installations depart for further intervention.
Regards
The Vuma Team
Kindly note that we tried calling you but we could not reach you. The support team has rectified your address and the order will be progressed accordingly.
Regards
The Vuma Team
Kindly note that we tried calling you but we could not reach you. The support team has rectified your address and the order will be progressed accordingly.
Regards
The Vuma Team
