No Solution

I am waiting more than 24 hrs for Vumatel to reprovision my fibre line. I have lost 24 hrs of work due to the down time and no one is responding. We had the same issue last month. The password they give us is not working and we have told them that and it took them 4 days to resolve the issue and now again. I am losing money due to this because I reply on your internet service to do my job. Please can I get urgent assistance. I need my service connected today