No shows and limited response

It has been almost 2 months since the installation started at our flat in Durbanville. The installation itself had almost no hitch, except for the fact that the guy who was doing it told me that the cable needed to be spliced before I could connect and start the process of ordering an ISP. He promised that this would be done soon.

Since then, I have had one phone-call where the lady asked if they could come over to finish the installation (and nobody showed up). Then earlier this month, I had an email to ask if they could come over (and again, nobody showed up).

The sales rep who I am in constant contact with has been the one shining light for that company so far, because she has at least tried to get the ball rolling, yet even that is getting tiring now as all I hear is that they know about the situation and that the scheduling team will be contact. I have not heard from them............

To say that I am fed up, is an understatement, and even though the fibre option is clearly the better bet in a world which is heading in that direction, is the only reason why I am still pursuing this route. But I am slowly getting to the point where even that motivation is wearing thin.

Lastly, I have noticed from other reviews that all this company does is put a automated reply in the comments section, which once again shows that they are not really interested in the clientelle. ("We are sorry for the inconvenience, please email your details to **********

Who wants to bet that the same happens to this review.............