TP
Timeura P

1 reviews | Active since Sept 2021

09 May 2024, 20:06

NO SERVICE'S FOR THE LAST 10 DAYS UTTER MADNESS 😡

Good evening! I trust you are well! I have requested a debit link for Arpil payment which i have successfully have made. However i was sent the wrong link which was for my previous address 17 mint manor**** which was suppose to be cancel. I currently reside at 2 vanpark place****. However to resolve this matter i need my previous address removed from the system because i no longer stay there And my payment that i made need to be allocated to my current address which is 2 vanpark place*** I have been having endless problems with yourl services and no to help me with this issues.. Whatsapp channel doesnt work...Calls are on A queueing system which take hours. To answer..

I have no network for the the past 10 days I have live chat agents telling me i need to re-order my services when i had it my new place for the 7months now... This is not fair has i made payment.. Vuma reps are are useless

This services are so bad i dont even recommend anyone to have it. People are so ***********!

0
Replies (2)
Vumatel
Vumatel's reply10 May 2024, 13:30
Official
Good day Timeura

Please note that the installation team has confirmed that a new order will be required with the ISP as the order on the system is captured under an incorrect address.

Kind Regards
The Vuma Team

TP
Timeura P's update11 May 2024, 08:39
Reviewer Update
Day 14 no internet guys.....

Over 3 days my payments has not been allocated to my current address....No assistance at all......
Cant ger hold Of anyone as usual.....

Yet i have payment.....