NO SERVICE VUMATEL.

I have placed orders with two ISP now in a months time. Every time the problem seems to be with Vumatel. The issue is that there is an in-flight installation on the address but I am the only person staying in the Unit now for a month. Previous tenant has cancelled his ISP. There should be no issue activating the fibre line on my account. Why is this been an issue???? I have been patient the whole time but this is now ridiculous. No one wants to help with this.