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Fanie N

1 reviews | Active since Mar 2014

11 Jun 2018, 09:40

No service, stuck with Vumatel

Johann Rupert should know that he has invested in a business whose ability to serve its customers has completely collapsed. I am trying to get a Vumatel box in my house moved to another room. I have called Vumatel 8 times over 10 days, have also spoken to Monthusetsi, the team leader in the call centre. Everyone promises to call back and arrange service, but it never happens and is never going to happen. Now I'm stuck with a Vumatel box and line and a company who refuses or is unable to provide any further services. 90s style Dial-up internet would be better than this utterly useless provider.

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Replies (2)
Vumatel
Vumatel's reply11 Jun 2018, 11:28
Official

Good day Fanie,

We truly apologise for the service that you have received from us thus far, we will make contact with you to assist.

Kind regards,

The VUMA Team

FN
Fanie N's update11 Jun 2018, 13:04
Reviewer Update
So, Alberta from Vumatel called in response to my review above and said they were going to investigate and she would call back by a specific time. Unsurprisingly,, she hasn't. They did manage to get my service request confused with someone else's and sent the wrong technical team, who deals with signal problems and not installations, to my property. They couldn't do anything. Dealing with Vumatel is like being inside a Kafka novel. It is quite simply impossible to get a simple, straightforward task done.