No Service since 30th last month Need refund

I have been with no wi-fi since the 30th of last month, and till this day my service is not up, i have lost count of the number of phone calls i have made to Home-Connect and the last communication was last week Tuesday, when i was told my service will be sorted, I'm still waiting and paying for lte internet. I use your service specifically for development purposes and I've used R500 plus on top of last months payment that went off on the 26th, i really dont have the energy for this anymore if lte is how I will get internet so be it but please repay the money that was debited last month and come remove your cabling, as I'm looking into installing a new service Please u failed me number of times before please dont fail me on this.